[BNM] [OT] Consumer woes

[Leo Brown]

+1 for wecomplainforyou...

-----Original Message-----
From: bnmlist-bounces at brightonnewmedia.org
[mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of chrisns
Sent: 28 March 2009 18:04
To: Brighton New Media
Subject: Re: [BNM] [OT] Consumer woes

Hey James,Try us - www.wecomplain4u.com we're usually cheaper than
moneyclaim.gov.uk and its no-win-no-fee
Chris

On Sat, Mar 28, 2009 at 12:56 PM, James Moss <email at jamesmoss.co.uk> wrote:

> Hi Guys, here's one for the collective,
>
> At the beginning of January I order a nice oak TV stand from
> www.furnituredeal.co.uk for £250.99.  After 3 weeks of waiting (and 2 days
> before it was supposed to be delivered) I got an email saying it was an
end
> of line item and I could either choose a different product or have a
> refund.  I went for the refund option.  They said the refund would take
> place on or before the 22nd February.  At the time I thought it seemed a
> bit
> extreme to have to wait 4 weeks for a refund but fair enough.
>
> Well the 22nd of February came and went and there was no sign of my
refund.
> For the past month ive been sending numerous emails and placing phone
> calls.  Everytime I speak to them, they promise that the refund will
happen
> in 2-3 days but it never does.
>
> Im starting to get a bit worried now that I might never see my money
again,
> espeically after reading some horror stories on Money Saving Expert (
> http://forums.moneysavingexpert.com/showthread.html?p=18621605)
>
> Where can I go from here? Should I involve trading standards, small claims
> court etc?
>
>
> James Moss | Developer
> Solv.IT | 01273 25 20 24
> --
>
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-- 
Chris Nesbitt-Smith
Mobile: 07887666248
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