[BNM] [OT] Consumer woes

[Jeremy Norton]

 Find out the office address, don't shower for 3 days, eat enough
garlic to stun a horse and turn up first thing in the morning and
don't leave until they pay you your money back in cash. With
interest.
 Kind regards, 
 Jeremy Norton 
 Digital Designer 
 jeremy at redrooster.tv 
 07789 954 560 
 www.redrooster.tv 
 On Sat 28/03/09 12:56 PM , James Moss email at jamesmoss.co.uk sent:
 Hi Guys, here's one for the collective,
 At the beginning of January I order a nice oak TV stand from
 www.furnituredeal.co.uk for £250.99.  After 3 weeks of waiting (and
2 days
 before it was supposed to be delivered) I got an email saying it was
an end
 of line item and I could either choose a different product or have a
 refund.  I went for the refund option.  They said the refund would
take
 place on or before the 22nd February.  At the time I thought it
seemed a bit
 extreme to have to wait 4 weeks for a refund but fair enough.
 Well the 22nd of February came and went and there was no sign of my
refund.
 For the past month ive been sending numerous emails and placing
phone
 calls.  Everytime I speak to them, they promise that the refund will
happen
 in 2-3 days but it never does.
 Im starting to get a bit worried now that I might never see my money
again,
 espeically after reading some horror stories on Money Saving Expert
(
 http://forums.moneysavingexpert.com/showthread.html?p=18621605)
 Where can I go from here? Should I involve trading standards, small
claims
 court etc?
 James Moss | Developer
 Solv.IT | 01273 25 20 24
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Links:
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[1] http://www.furnituredeal.co.uk