[BNM] [OT] Consumer woes

[Alan Newman]

Did you pay by credit card?

Sent from my iPhone

On 28 Mar 2009, at 12:56, James Moss <email at jamesmoss.co.uk> wrote:

> Hi Guys, here's one for the collective,
>
> At the beginning of January I order a nice oak TV stand from
> www.furnituredeal.co.uk for £250.99.  After 3 weeks of waiting (and  
> 2 days
> before it was supposed to be delivered) I got an email saying it was  
> an end
> of line item and I could either choose a different product or have a
> refund.  I went for the refund option.  They said the refund would  
> take
> place on or before the 22nd February.  At the time I thought it  
> seemed a bit
> extreme to have to wait 4 weeks for a refund but fair enough.
>
> Well the 22nd of February came and went and there was no sign of my  
> refund.
> For the past month ive been sending numerous emails and placing phone
> calls.  Everytime I speak to them, they promise that the refund will  
> happen
> in 2-3 days but it never does.
>
> Im starting to get a bit worried now that I might never see my money  
> again,
> espeically after reading some horror stories on Money Saving Expert (
> http://forums.moneysavingexpert.com/showthread.html?p=18621605)
>
> Where can I go from here? Should I involve trading standards, small  
> claims
> court etc?
>
>
> James Moss | Developer
> Solv.IT | 01273 25 20 24
> -- 
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