[BNM] [OT] Consumer woes

[James Moss]

Hi Guys, here's one for the collective,

At the beginning of January I order a nice oak TV stand from
www.furnituredeal.co.uk for £250.99.  After 3 weeks of waiting (and 2 days
before it was supposed to be delivered) I got an email saying it was an end
of line item and I could either choose a different product or have a
refund.  I went for the refund option.  They said the refund would take
place on or before the 22nd February.  At the time I thought it seemed a bit
extreme to have to wait 4 weeks for a refund but fair enough.

Well the 22nd of February came and went and there was no sign of my refund.
For the past month ive been sending numerous emails and placing phone
calls.  Everytime I speak to them, they promise that the refund will happen
in 2-3 days but it never does.

Im starting to get a bit worried now that I might never see my money again,
espeically after reading some horror stories on Money Saving Expert (
http://forums.moneysavingexpert.com/showthread.html?p=18621605)

Where can I go from here? Should I involve trading standards, small claims
court etc?


James Moss | Developer
Solv.IT | 01273 25 20 24