[BNM] Just been missold a macbook instead of macbook pro by solutions inc. Any advice?

[Joe Aliferis]

except we now have to help Wayne win his libel case in court !

;-)

> Thank you everyone for taking such an interest in this.
> SUCCESS!
>
> All the noise you've made has caused Solutions inc to change their tune
> slightly and waive the restocking fee! Yay!
>
> They are saying the following:
>
> "My name is Leo Manning-Jones and my role at Solutions Inc. is Director of
> Product. The term mis-sold cannot be applied to this case, the item in
> question is branded ‘Macbook’ both in large clear writing on the side of the
> box, as well as it’s specification label. The receipt given also clearly
> describes the item as a Macbook, not a Macbook Pro. I would also like to
> point out that this model is at a different price point to the Macbook Pro
> range. We are always happy to exchange or refund for sealed goods as per
> consumer rights, however once a computer has been opened and a user account
> created on it it is no longer resale-able as new, our offer of a £50
> restocking fee was to cover this loss. As a good will gesture we will offer
> a full refund on this occasion and as such have instructed the Brighton shop
> manager to action."
> http://www.90percentofeverything.com/2009/06/18/help-ive-been-missold-a-old-macbook-by-solutions-inc-any-advice/#comments
>
> Thanks again
>
> Harry
>