[BNM] Just been missold a macbook instead of macbook pro bysolutions inc. Any advice?

[AndrewGill73@gmail.com]

Harry - Did you pay by credit card?


cheers,
Andy

2009/6/18 Matt Turner, PitchPerfect <matt at pitchperfectuk.com>

> Sounds very unreasonable.
>
> How about everyone on the list emailing them - if you think that would
> help.
>
> May make them think twice about lost future business...though not sure if
> it
> is allowed for the BNM list to be used in this way?
>
> Matt
>
> -----Original Message-----
> From: bnmlist-bounces at brightonnewmedia.org
> [mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of Harry
> Sent: 18 June 2009 12:46
> To: Brighton New Media
> Subject: [BNM] Just been missold a macbook instead of macbook pro
> bysolutions inc. Any advice?
>
> Hi BNMers,
> Can anyone give me some advice on how to deal with a difficult situation?
>
> Last night I walked into Solutions inc in Brighton and bought a Macbook
> Pro.
> Or so I thought.
>
> Having got the laptop home and started it up, I realized I'd been given a
> old model. I can understand how they made the mistake as it looks almost
> identical, is priced almost identically, and has almost identical
> packaging.
> The receipt shows that I bought the old model - but still, it was the
> store's fault, as I clearly asked for the newer Pro model. So I went
> straight back in there this morning and asked to swap it for the newer
> model
> and pay the small excess (the old one was £850 and the new one is £900).
>
> Sounds reasonable? They wouldn't take it back. They are saying they don't
> legally have to take it back as I have opened the box, but in this case
> they
> will charge me a restocking fee (£50), plus the excess (approx £50) to give
> me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
>
> They are also being really unpleasant, saying that if I take them to court
> they will win because "They've never lost a case at small claims court".
> The
> manager, Daniel, wouldn't even give me his surname. He also refused to give
> me the firstname or surname of the sales assistant who sold me the laptop
> (I
> suspect it may have been the sales assistant's first day or something
> because he was having trouble with the till and didn't know much about the
> stock).
>
> So, my question is what do I do now? Do I take it back and pay the
> restocking fee (etc)? Or do I hang onto a computer that I don't want, and
> go
> through the tiresome process of taking them to small claims court?
>
> This is really frustrating - any advice would be deeply appreciated!
>
> Harry
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