[BNM] Does anyone know of a CRM that learns by doing?

[Chris Korhonen]

You may have difficulty finding one which is open source - a lot of  
the techniques around this kind of predictive analytics and 'return on  
interaction' optimization are both very proprietary and also worth  
lots of money!

Salesforce is a good place to start, if you want be more sophisticated  
and real-time about it, building up learning models about your  
customers then you should be looking towards Oracle RTD, Unica  
Infinium, Omniture etc. All with very hefty price tags.

C

On Apr 1, 2009, at 6:43 AM, Michael Bailey wrote:

> I'm looking for an open source CRM system that learns about it's  
> customers
> by recording the customers response behavior such that future  
> communications
> with those customers become ever more relevant and personalised
>
> Like this ... http://www.flickr.com/photos/madhava/3386910381/
>
> Someone has mentioned Salesforce which may be fine except that  
> something
> open source would be finer.
>
> Any suggestions?
>
> Michael.
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