[BNM] *sigh* BT

[Acumen]

+1 for firstname.lastname@

On serious issue's we've found department heads from press articles and
emailed them directly with brilliant results.

Again on very serious ongoing "low-priority" problems like BT residential,
you need to get a direct number, and then call adjacent numbers in that
block of, say, 10 numbers to find someone else/someone more experienced.

If you send me more details of the prob I may still have some one in address
book to help.

Ta,

Leo

-----Original Message-----
From: bnmlist-bounces at brightonnewmedia.org
[mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of Mark Ng
Sent: 20 October 2008 09:29
To: Brighton New Media
Subject: Re: [BNM] *sigh* BT

2008/10/20 shardcore <shardcore at shardcore.org>:
> ok, I shan't bore you all with the details of the astonishing degree
> of fuck-uppery that BT have embroiled me in, my question is simple:
>
>
> How do I speak to someone in BT who has a clue?
>

I don't know how badly they've messed up, but when they spent 3 weeks
cancelling my orders for new phone lines repeatedly and losing them in
"old systems", I emailed the CEO at the time (at the recommendation of
someone I know who works in an entirely different arm of BT).  I'm not
sure who the CEO is now, but firstname.lastname at bt.com works, if I
recall.

He got someone from the chairmans office to sort out the problem, and
she was very competent and knew exactly whose backsides to kick. I had
a line 2 days later (and a decent amount of compensation on my bill).

Mark
-- 

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