[BNM] *sigh* BT

[Mark Ng]

2008/10/20 shardcore <shardcore at shardcore.org>:
> ok, I shan't bore you all with the details of the astonishing degree
> of fuck-uppery that BT have embroiled me in, my question is simple:
>
>
> How do I speak to someone in BT who has a clue?
>

I don't know how badly they've messed up, but when they spent 3 weeks
cancelling my orders for new phone lines repeatedly and losing them in
"old systems", I emailed the CEO at the time (at the recommendation of
someone I know who works in an entirely different arm of BT).  I'm not
sure who the CEO is now, but firstname.lastname at bt.com works, if I
recall.

He got someone from the chairmans office to sort out the problem, and
she was very competent and knew exactly whose backsides to kick. I had
a line 2 days later (and a decent amount of compensation on my bill).

Mark