[BNM] Open source help ticketing system written in php

[Jason Bailey]

--- On Thu, 8/5/08, Sevan / Venture37 <venture37 at hotmail.com> wrote:


> > 
> >> s/php/perl

A perl joke, sorry no clue there!
http://uk3.php.net/manual/en/function.str-replace.php

> 
> I don't know if you're any good with java, but
> their is a java based RT frontend called RTGui, it might be
> easier to work out how to intract with the RT by looking
> looking at the source code for that.

I'm OK with Java so give this a look. Cheers for that.

> http://hovedprosjekter.hig.no/v2007/imt/in/rtgui/index.html
> 
> 
> Just out of interest how many users are on your RT
> install???

Potentially thousands i.e. all staff and students at Sussex. Anyone can submit a ticket and I think they then get added to the Users table (no password)

Active users is probably a couple of hundred; and generally support staff (IT, library).

The Users table has about 4000 records in it.

Not sure if that answers it for you?


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