[BNM] Problem with PC freezing

[Dave Phelan]

Gillian,

On Mon, Mar 3, 2008 at 9:24 AM, Gillian Pearce <gjpcoach at gmail.com> wrote:
>  Sometimes it freezes for no apparent reason and other times it always
>  freezes such as if I try and run bbc iplayer or copy a cd into itunes. So
>  in, in words that don't require a "technical dictionary for non techies" to
>  understand, what do you think my problem is and is it easily fixable? Or,
>  should I just carry on, as usual, and pretend it doesn't exist - until the
>  next time? :-)

Unfortunately, it's almost impossible to diagnose a problem from such
a problem statement.
Windows is enormously complex, so the cause could be many things, and
the fix could be simple or extraordinarily complex.

Determining this requires either good guesswork, or complex technical
activities.

My guess? It's a memory issue, and you'll need a techie to either run
a memory test (the memtest86 software mentioned) or to swap out your
RAM and see if that fixes the problem. But that's just my guess, and
I've only been using windows since v2.11, so I'm not an expert.

Cheers
Dave Ph
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 Dave Phelan CCIE#3590   skype:davephelan/0208 1445720
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