[BNM] [OT] Phone company tactics

[Oliver Marshall]

Absolutely. Tell them you ARE leaving and get to the retention peeps. Thats where the real haggling comes.

-----Original Message-----
From: bnmlist-bounces at brightonnewmedia.org [mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of Michael Rose
Sent: 17 January 2008 15:50
To: Brighton New Media
Subject: Re: [BNM] [OT] Phone company tactics


I've always found the best deals always come from the 'retention department' of the company you are already with.

I find the best offer that 3 will give me and then ask them to better it or I'll leave. It's always worked well for me. I've happilly upgraded with Orange for years.

It's also worth seeing what homebroadband offers you can get. I get my Broadband for £5p/m as an Orange subscriber.
 
My £0.02

M.

-----Original Message-----
From: bnmlist-bounces at brightonnewmedia.org [mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of Steve Esson
Sent: 17 January 2008 15:43
To: 'Brighton New Media'
Subject: Re: [BNM] [OT] Phone company tactics

> -----Original Message-----
> From: bnmlist-bounces at brightonnewmedia.org [mailto:bnmlist- 
> bounces at brightonnewmedia.org] On Behalf Of Grant Turner Stuff that's 
> important to me -
> 
> UK based, decent customer service (apart from today's lack of 
> enthusiasm, O2 have been good over the last 12 months)

FWIW, Orange don't have UK based call centres.

This might be of interest to you...
http://gadgets.boingboing.net/2008/01/11/calculating-total-co.html

Steve

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