[BNM] 2.0 web based CRM recommendation please

[Joe Aliferis]

This is a list of all the current Email feature add-ons for Sugar Open 
Source in the SugarForge area

http://www.sugarforge.org/softwaremap/trove_list.php?form_cat=328

I particularly like the Asertiva Thunderbird Extension for Sugar

Joe


Oliver Marshall wrote:
> Yeah, we've looked at the salesforce range too. It's bloody brilliant. I've
> said many times its one of the best applications I have seen online. It's
> also, however, not cheap.
> 
> This does also raise another issue in that I don't think the CRM world is
> ready for anything other than Outlook. I guess I'm gonna have to waste some
> ram and run vmware Outlook permanently in the background and use it as my
> email client :( Saying that, it cant be any slower than Entourage 2004
> 
> 
> On 8/10/07 14:44, "Sam Michel" <sam at chinwag.com> wrote:
> 
>> Hi Oliver,
>>
>> We've been using Salesforce.com for over 2 years now. It's not perfect,
>> but it's not that far off. You pay a price for the feature-set though.
>> We're using the one up from the basic version and there's a helluva lot
>> of functionality there.
>>
>> The Outlook integration is pretty good, for instance their toolbar
>> provides a 'Send and Add' button, which sends the email as normal, but
>> also allows you to store it in the CRM system alongside the relevant
>> contact, their company and also a relevant sales opportunity. It also
>> has a self-service support portal and ticketing system.
>>
>> For an extra fee, there's also an API, which hooks you into most of
>> their systems. Apparently they've also released a toolset to allow
>> companies to create their own web-based applications using the
>> Salesforce infrastructure. I haven't had a chance to delve into that
>> yet.
>>
>> If I remember rightly, there's a personal - 1 user - version that you
>> can use for free:
>>
>> http://www.salesforce.com
>>
>> Having said all that, I've also heard good things about SugarCRM, but
>> I've not had a chance to play with it myself.
>>
>> Hope that helps.
>>
>> Toodle Pip
>>
>> Sam
>> ---------------------------------------------------------------
>> Sam Michel, CEO - e: sam at chinwag.com
>> t: 0870 730 7313 f: 0870 730 7312
>> Chinwag - http://www.chinwag.com
>> ---------------------------------------------------------------
>>> Chinwag's hiring: http://tinyurl.com/22ttel
>>> Blogs: http://tinyurl.com/3b7w2a
>>> Sam @ Chinwag: http://tinyurl.com/ypobaq
>>> NEW: LinkedIn Group for Chinwaggers: http://tinyurl.com/3ydcy3
>> ---------------------------------------------------------------
>>
>>
>>> -----Original Message-----
>>> From: bnmlist-bounces at brightonnewmedia.org
>>> [mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of
>>> Oliver Marshall
>>> Sent: 08 October 2007 14:06
>>> To: Brighton New Media
>>> Subject: [BNM] 2.0 web based CRM recommendation please
>>>
>>> Hi chaps.
>>>
>>> Can anyone recommend a 2.0 web based CRM service ? I mean
>>> recommend in the
>>> truest sense of the word as in you have some (ideally
>>> positive) experience
>>> with it and find it useful.
>>>
>>> I'm desperate for something to integrate all the info we get
>>> in from clients
>>> in to one interface. We have a helpdesk for support and SLA
>>> management, we
>>> have a wiki for storage of information, and we need a CRM to track
>>> leads/contacts/interesting email threads from clients etc.
>>>
>>> I'm not convince 100% that a CRM is the perfect solution, but
>>> it certainly
>>> may be A solution till we find something else.
>>>
>>> Olly
>>>
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> 
>