[BNM] 2.0 web based CRM recommendation please

Mon Oct 8 15:05:37 BST 2007

Oh, I don't know. Stick a 3Gb OST file into Outlook and it'll properly
crawl along ;-)

In theory you could write a plug-in for any email for Salesforce.com. In
theory. Not sure I know anyone with that much time, or capacity for pain
on their hands.

Good luck.

Toodle Pip

Sam
---------------------------------------------------------------
Sam Michel, CEO - e: sam at chinwag.com
t: 0870 730 7313 f: 0870 730 7312
Chinwag - http://www.chinwag.com
---------------------------------------------------------------
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> -----Original Message-----
> From: bnmlist-bounces at brightonnewmedia.org 
> [mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of 
> Oliver Marshall
> Sent: 08 October 2007 15:00
> To: Brighton New Media
> Subject: Re: [BNM] 2.0 web based CRM recommendation please
> 
> Yeah, we've looked at the salesforce range too. It's bloody 
> brilliant. I've
> said many times its one of the best applications I have seen 
> online. It's
> also, however, not cheap.
> 
> This does also raise another issue in that I don't think the 
> CRM world is
> ready for anything other than Outlook. I guess I'm gonna have 
> to waste some
> ram and run vmware Outlook permanently in the background and 
> use it as my
> email client :( Saying that, it cant be any slower than Entourage 2004
> 
> 
> On 8/10/07 14:44, "Sam Michel" <sam at chinwag.com> wrote:
> 
> > Hi Oliver,
> > 
> > We've been using Salesforce.com for over 2 years now. It's 
> not perfect,
> > but it's not that far off. You pay a price for the 
> feature-set though.
> > We're using the one up from the basic version and there's a 
> helluva lot
> > of functionality there.
> > 
> > The Outlook integration is pretty good, for instance their toolbar
> > provides a 'Send and Add' button, which sends the email as 
> normal, but
> > also allows you to store it in the CRM system alongside the relevant
> > contact, their company and also a relevant sales 
> opportunity. It also
> > has a self-service support portal and ticketing system.
> > 
> > For an extra fee, there's also an API, which hooks you into most of
> > their systems. Apparently they've also released a toolset to allow
> > companies to create their own web-based applications using the
> > Salesforce infrastructure. I haven't had a chance to delve into that
> > yet.
> > 
> > If I remember rightly, there's a personal - 1 user - 
> version that you
> > can use for free:
> > 
> > http://www.salesforce.com
> > 
> > Having said all that, I've also heard good things about 
> SugarCRM, but
> > I've not had a chance to play with it myself.
> > 
> > Hope that helps.
> > 
> > Toodle Pip
> > 
> > Sam
> > ---------------------------------------------------------------
> > Sam Michel, CEO - e: sam at chinwag.com
> > t: 0870 730 7313 f: 0870 730 7312
> > Chinwag - http://www.chinwag.com
> > ---------------------------------------------------------------
> >> Chinwag's hiring: http://tinyurl.com/22ttel
> >> Blogs: http://tinyurl.com/3b7w2a
> >> Sam @ Chinwag: http://tinyurl.com/ypobaq
> >> NEW: LinkedIn Group for Chinwaggers: http://tinyurl.com/3ydcy3
> > ---------------------------------------------------------------
> > 
> > 
> >> -----Original Message-----
> >> From: bnmlist-bounces at brightonnewmedia.org
> >> [mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of
> >> Oliver Marshall
> >> Sent: 08 October 2007 14:06
> >> To: Brighton New Media
> >> Subject: [BNM] 2.0 web based CRM recommendation please
> >> 
> >> Hi chaps.
> >> 
> >> Can anyone recommend a 2.0 web based CRM service ? I mean
> >> recommend in the
> >> truest sense of the word as in you have some (ideally
> >> positive) experience
> >> with it and find it useful.
> >> 
> >> I'm desperate for something to integrate all the info we get
> >> in from clients
> >> in to one interface. We have a helpdesk for support and SLA
> >> management, we
> >> have a wiki for storage of information, and we need a CRM to track
> >> leads/contacts/interesting email threads from clients etc.
> >> 
> >> I'm not convince 100% that a CRM is the perfect solution, but
> >> it certainly
> >> may be A solution till we find something else.
> >> 
> >> Olly
> >> 
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