[BNM] 2.0 web based CRM recommendation please

[Oliver Marshall]

Yeah, we've looked at the salesforce range too. It's bloody brilliant. I've
said many times its one of the best applications I have seen online. It's
also, however, not cheap.

This does also raise another issue in that I don't think the CRM world is
ready for anything other than Outlook. I guess I'm gonna have to waste some
ram and run vmware Outlook permanently in the background and use it as my
email client :( Saying that, it cant be any slower than Entourage 2004


On 8/10/07 14:44, "Sam Michel" <sam at chinwag.com> wrote:

> Hi Oliver,
> 
> We've been using Salesforce.com for over 2 years now. It's not perfect,
> but it's not that far off. You pay a price for the feature-set though.
> We're using the one up from the basic version and there's a helluva lot
> of functionality there.
> 
> The Outlook integration is pretty good, for instance their toolbar
> provides a 'Send and Add' button, which sends the email as normal, but
> also allows you to store it in the CRM system alongside the relevant
> contact, their company and also a relevant sales opportunity. It also
> has a self-service support portal and ticketing system.
> 
> For an extra fee, there's also an API, which hooks you into most of
> their systems. Apparently they've also released a toolset to allow
> companies to create their own web-based applications using the
> Salesforce infrastructure. I haven't had a chance to delve into that
> yet.
> 
> If I remember rightly, there's a personal - 1 user - version that you
> can use for free:
> 
> http://www.salesforce.com
> 
> Having said all that, I've also heard good things about SugarCRM, but
> I've not had a chance to play with it myself.
> 
> Hope that helps.
> 
> Toodle Pip
> 
> Sam
> ---------------------------------------------------------------
> Sam Michel, CEO - e: sam at chinwag.com
> t: 0870 730 7313 f: 0870 730 7312
> Chinwag - http://www.chinwag.com
> ---------------------------------------------------------------
>> Chinwag's hiring: http://tinyurl.com/22ttel
>> Blogs: http://tinyurl.com/3b7w2a
>> Sam @ Chinwag: http://tinyurl.com/ypobaq
>> NEW: LinkedIn Group for Chinwaggers: http://tinyurl.com/3ydcy3
> ---------------------------------------------------------------
> 
> 
>> -----Original Message-----
>> From: bnmlist-bounces at brightonnewmedia.org
>> [mailto:bnmlist-bounces at brightonnewmedia.org] On Behalf Of
>> Oliver Marshall
>> Sent: 08 October 2007 14:06
>> To: Brighton New Media
>> Subject: [BNM] 2.0 web based CRM recommendation please
>> 
>> Hi chaps.
>> 
>> Can anyone recommend a 2.0 web based CRM service ? I mean
>> recommend in the
>> truest sense of the word as in you have some (ideally
>> positive) experience
>> with it and find it useful.
>> 
>> I'm desperate for something to integrate all the info we get
>> in from clients
>> in to one interface. We have a helpdesk for support and SLA
>> management, we
>> have a wiki for storage of information, and we need a CRM to track
>> leads/contacts/interesting email threads from clients etc.
>> 
>> I'm not convince 100% that a CRM is the perfect solution, but
>> it certainly
>> may be A solution till we find something else.
>> 
>> Olly
>> 
>> -- 
>> 
>> BNM Subscribe/Unsubscribe:
>> http://www.brightonnewmedia.org/options/bnmlist
>> 
>> List jobs for 10 pounds on Sussex Digital. Use promo code
>> bnm10 http://jobs.sussexdigital.com/
>> 
>> Join BNM on Linkedin -
>> http://www.linkedin.com/e/gis/23805/5841CA3F0360
>> 
>> BNM powered by Wessex Networks:
>> http://www.wessexnetworks.com
>> 
>> 


-- 
G2 Support 
Network Support : Online Backups : Server Management

BACKUP! BACKUP! BACKUP!

Tel:    0870 904 3443
Mob:    07957 583 633
Email:  oliver.marshall at g2support.com
Web:    http://www.g2support.com
Mail:   Dolphin House, 2 - 5 Manchester St, Brighton, Sussex, BN2 1TF

G2 Support LLP is registered at Dolphin House, 2-5 Manchester St, Brighton,
Sussex, BN2 1TF. Our registered company number is OC316341.