[BNM] 2.0 web based CRM recommendation please

[Oliver Marshall]

Yeah. That's the option I keep coming back to, but somehow it's
never....enough (or maybe never quite right).

My main issue with CRMs is the ways in which you can get data in to the CRM
from things like Outlook etc. MS has this down to a fine art with their
Dynamics CRM but of course it's only Outlook orientated (no good for us 'MS'
entourage users). Sugar has an outlook add-in which is universally slated as
being the shite-est piece of software known to man, and rightly so.

The usual way is to CC in an email address on your CRM, but this is clearly
prone to user error.


On 8/10/07 14:10, "Joe Aliferis" <joe at newforms.co.uk> wrote:

> SugarCRM
> 
> Its not perfect, but its Open Source and pretty damm good.
> 
> Feature rich and customisable - with a community of developers
> supporting eachother and creating add-on's.
> 
> I have a collection of clients using it, hosted on my servers, for a
> number of years now.
> 
> Joe
> 
> 
> Oliver Marshall wrote:
>> Hi chaps.
>> 
>> Can anyone recommend a 2.0 web based CRM service ? I mean recommend in the
>> truest sense of the word as in you have some (ideally positive) experience
>> with it and find it useful.
>> 
>> I'm desperate for something to integrate all the info we get in from clients
>> in to one interface. We have a helpdesk for support and SLA management, we
>> have a wiki for storage of information, and we need a CRM to track
>> leads/contacts/interesting email threads from clients etc.
>> 
>> I'm not convince 100% that a CRM is the perfect solution, but it certainly
>> may be A solution till we find something else.
>> 
>> Olly
>> 


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