[BNM] 2.0 web based CRM recommendation please

[Oliver Marshall]

Hi chaps.

Can anyone recommend a 2.0 web based CRM service ? I mean recommend in the
truest sense of the word as in you have some (ideally positive) experience
with it and find it useful.

I'm desperate for something to integrate all the info we get in from clients
in to one interface. We have a helpdesk for support and SLA management, we
have a wiki for storage of information, and we need a CRM to track
leads/contacts/interesting email threads from clients etc.

I'm not convince 100% that a CRM is the perfect solution, but it certainly
may be A solution till we find something else.

Olly