[BNM] Web project dispute-impasse-mediation?

[Julian Blundell]

Hi Yan

This is why I won't use companies from India, when things go wrong it is
very difficult to sort things out when the developers are on the other side
of the world. I notice that corporations who are having development done
there usually have a project office there as well, not an option for us.

Jules

On 30/11/2007, Yan_fit-pixels <yan at fit-pixels.com> wrote:
>
> Hi all,
> Wondered if anyone had experience of resolving an impasse regarding an
> ecommerce site/content management system?
> Sometime ago we took on a project to redesign and redevelop a site for a
> fitness company.
> We're designers so hired a recommended third party contractor in India
> for phase 1 build which was basic ecomm backend and GUI.
>
> Eventually got this finished although was really financial disaster for
> us due to micromanagement hell and we agreed with all parties that next
> phase (more sophisticated backend operability) would be exclusively
> between the client and developers only.
>
> Things have not gone well and it appears they are now in dispute over
> how the client feels the system ought to operate and the amount of work
> already put in by the developers according to the spec.
>
> We can see it from both sides but can't do much else.
>
> Has anybody experience of using a third party mediation service at all
> in this kind of context?
> We don't have much involvement with the website apart from making
> updates to the site in terms of design and adding new products but we
> would like to see it completed to everyone's satisfaction.
>
> Thanks
> Yan
> --
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