[BNM] Best ADSL contract?

[Alan Newman]

It's wierd - we are a business customer of theirs - but they automatically
rediced our price per month a year or so ago...

- Alan


-----Original Message-----
From: Nick Wilsdon [mailto:n.wilsdon at e3internet.com]
Sent: 03 May 2006 11:10
To: 'Brighton New Media'
Subject: Re: [BNM] Best ADSL contract?


Jim wrote

> phone them and say, my deal with you is no longer very competitive what
can you do for me or should i go elsewhere?

Hi James/Alan

Yes you're right - can't through on the phone but sent them an email. It
does look like they haven't upgraded them over the last 3 years which is
pretty bad.

To be honest though they were more into getting the price down than a
massive speed up - 8 MB is wasted on them ;) The next package down at £17.99
only offers a 256Kb download speed which is pretty sad.

I'll check out Pipex though - 2MB at around £14.99 sounds perfect for them.

http://www.solo.pipex.net/

> that's what i did with my pipex account, went from 1mb at £35 to 2mb at
£18

Goddamn it though - why should you have to bring over-paying to their
attention before they 'help you out' by bringing it down to the printed web
site prices!?! That kind of thing really annoys me about companies and makes
me leave on principle. :)

Some seriously good customer loyalty (and PR) built up by giving out the
price cuts and upgrades automatically.


Best Regards,

Nick

Managing Director
e3internet
http://www.e3internet.com





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